Terms of Service

OVERVIEW

Welcome to Alorte! In these Terms, the words “we,” “us,” and “our” refer to Alorte. Alorte operates this online store and website, together with the information, materials, content, functionality, tools, products, and services available through it, to provide you, our customer, with a curated shopping experience (collectively, the “Services”). Our store is powered by Shopify, which provides the platform that allows us to make these Services available to you.

These terms and conditions, along with any policies incorporated or referenced within them (collectively, the “Terms of Service” or “Terms”), set out your rights and obligations when accessing or using our Services.

Please review these Terms of Service carefully. They contain important information concerning your legal rights, including provisions relating to warranty disclaimers and limitations of liability.

By visiting, accessing, interacting with, or otherwise using our Services, you agree to comply with and be legally bound by these Terms of Service and our Privacy Policy. If you do not agree with either these Terms of Service or our Privacy Policy, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you confirm that you have reached the age of majority in the state or province where you reside and that you have provided permission for any of your minor dependents to access the Services using devices that you own, purchase, or manage.

To access or use the Services, including browsing our online store or purchasing products or services offered by us, you may be required to provide certain information, including your email address and billing, payment, and shipping details. You represent and warrant that all information submitted through our store is accurate, up to date, and complete and that you have the necessary rights and authority to provide such information.

You are solely responsible for keeping your account credentials secure and for all activity conducted through your account. You may not sell, transfer, assign, or license your account to another individual.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to represent the products and services available through our online store accurately. However, the colors, appearance, or other visual characteristics of a product may appear differently on your screen depending on the device you use and its particular display settings and configuration.

We do not guarantee that the appearance or quality of any product or service you purchase will meet your individual expectations or correspond exactly with how that product or service is displayed or represented through our online store.

Product descriptions may be modified at any time and without prior notice at our sole discretion. We also reserve the right to discontinue any product at any time and, where appropriate, to restrict the quantities of products offered to any individual, geographic location, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

By submitting an order through our store, you are making an offer to purchase the selected products. Alorte retains the right, at its discretion, to accept or reject an order for any reason. An order is not considered accepted until Alorte has confirmed its acceptance. Payment must be successfully received and processed before an order can be accepted.

Please carefully review all details of your order before submitting it, as Alorte may not be able to honor cancellation requests after an order has been accepted.

If we decline an order, modify an order, or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, and/or telephone number supplied when the order was placed.

All purchases are eligible for returns or exchanges only in accordance with the terms set out in our Refund Policy.

You represent and warrant that products purchased from us are intended for your own personal or household use and are not being purchased for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Product prices, promotional offers, and discounts may be modified at any time without prior notice. The amount charged for a product or service will be the price applicable when your order is submitted and will appear in your order confirmation email.

Unless we specifically state otherwise, displayed prices do not include applicable taxes, shipping costs, handling fees, customs duties, or import charges.

Prices displayed through our online store may differ from prices offered by physical retailers, third-party websites, or other stores operated by third parties.

From time to time, we may make promotions available through the Services that affect product pricing. Such promotions may be subject to separate terms and conditions. If the terms governing a particular promotion conflict with these Terms of Service, the terms applicable to that promotion will take precedence.

You agree to submit accurate, complete, and current account, purchasing, and payment information for all transactions made through our store. You further agree to promptly update your account and related information, including your email address and applicable credit-card details and expiration dates, so that we can process transactions and communicate with you when necessary.

You represent and warrant that: (i) any credit-card information provided by you is accurate, complete, and valid; (ii) you are legally authorized to use the credit card or payment method provided; (iii) charges associated with your purchase will be honored by your credit-card provider; and (iv) you will pay all amounts incurred at the displayed prices, together with any applicable shipping, handling, and tax charges.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for delays that occur during shipping or delivery. Any delivery dates or timeframes provided by us are estimates and should not be considered guaranteed delivery dates.

We are not liable for delays resulting from the actions of shipping carriers, customs procedures, or circumstances that are outside our reasonable control.

Once purchased products have been transferred to the applicable shipping carrier, title to and risk of loss for those products pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including without limitation all trademarks, brand elements, written content, displays, photographs, graphics, product reviews, videos, audio materials, and the selection, arrangement, and overall design of such materials, are owned by Alorte, its affiliates, or its licensors and are protected under applicable U.S., international, and other intellectual-property, copyright, patent, and related laws.

These Terms grant you permission to access and use the Services solely for your own personal and non-commercial purposes.

Unless we have provided prior written authorization, you may not reproduce, distribute, alter, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit materials contained within the Services.

Except where these Terms expressly provide otherwise, nothing contained herein should be interpreted as granting you any license or other right relating to any patent, copyright, trademark, or other intellectual property belonging to Alorte, Shopify, or any third party.

Unauthorized use of materials available through the Services may violate applicable intellectual-property laws. All rights that are not expressly granted under these Terms remain reserved.

Alorte's names, logos, product names, service names, designs, and slogans are trademarks belonging to Alorte or its applicable affiliates or licensors. You may not use these trademarks without obtaining prior written authorization from Alorte.

Shopify's names, logos, product and service names, designs, and slogans remain trademarks belonging to Shopify. All other names, logos, products, services, designs, and slogans appearing through the Services remain trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

As part of the Services, we may provide you with access to customer tools made available by third parties that we do not monitor and over which we have no control or input.

You acknowledge and agree that access to these tools is provided on an “as is” and “as available” basis, without warranties, representations, endorsements, or conditions of any kind.

We accept no liability arising from or connected with your use of optional third-party tools.

Your use of any optional tools available through our website is entirely at your own discretion and risk. Before using such tools, you should familiarize yourself with and agree to the terms under which the relevant third-party provider makes them available.

We may introduce additional features, tools, services, or resources through the Services in the future. Any such new functionality will also form part of the Services and will be governed by these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain content, materials, embedded functionality, or hyperlinks leading to websites owned or operated by third parties.

We are not responsible for reviewing, investigating, or verifying the accuracy or content of third-party websites or materials that you choose to access.

If you leave our Services and access a third-party website or resource, you do so at your own discretion and risk.

We are not responsible or liable for losses, damages, or other harm resulting from your access to third-party websites or from your purchase or use of products, services, resources, or content made available by third parties.

Before entering into a transaction with a third party, you should carefully review and understand that third party's policies, practices, and applicable terms.

Any complaints, concerns, questions, or claims regarding products or services supplied by a third party should be directed to the applicable third-party provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Alorte uses Shopify's platform to make the Services available to you.

However, all purchases and sales completed through our store are transactions made directly between you and Alorte.

By accessing or using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Alorte, including any loss, injury, or damage resulting from products or services purchased through our store.

To the extent permitted by applicable law, you expressly release Shopify and its affiliates from claims, damages, and liabilities resulting from or relating to purchases and transactions made with Alorte.

SECTION 10 – PRIVACY POLICY

All personal information collected by us through the Services is handled in accordance with our Privacy Policy.

Certain personal information may also be governed by Shopify's Privacy Policy. By accessing or using the Services, you acknowledge that you have reviewed the applicable privacy policies.

Because Shopify hosts the Services, Shopify collects and processes certain personal information relating to your access to and use of the Services for the purpose of providing and improving those Services.

Information that you provide through our Services may be transmitted to or shared with Shopify and other third-party service providers, some of which may operate in countries outside the country where you reside, when necessary to provide the Services to you.

Please review our Privacy Policy for further information regarding how Alorte, Shopify, and our service providers collect, process, disclose, and otherwise use personal information.

SECTION 11 – FEEDBACK

If you submit, upload, publish, email, transmit, or otherwise provide ideas, recommendations, reviews, feedback, proposals, plans, suggestions, or other materials to us (collectively, “Feedback”), you grant Alorte a perpetual, worldwide, sublicensable, royalty-free license to reproduce, use, modify, publish, distribute, and display that Feedback through any medium and for any purpose, including commercial purposes.

For example, we may exercise these rights to operate, provide, review, develop, improve, evaluate, or promote the Services or to fulfill our responsibilities and exercise our rights under these Terms of Service.

You represent and warrant that: (i) you own the Feedback you submit or otherwise possess all rights required to provide it to us; (ii) you have disclosed any compensation, benefits, or incentives you received in connection with the Feedback; and (iii) all Feedback submitted by you complies with these Terms.

We are under no obligation to: (1) keep Feedback confidential; (2) compensate you for Feedback; or (3) provide a response to Feedback.

We reserve the right, but do not assume an obligation, to review, monitor, modify, or remove Feedback that we determine, in our sole discretion, is illegal, offensive, threatening, defamatory, libelous, obscene, pornographic, otherwise objectionable, or in violation of another person's intellectual-property rights or these Terms.

You agree that your Feedback will not violate the rights of any third party, including intellectual-property, copyright, trademark, privacy, personality, or other proprietary rights.

You also agree that Feedback will not contain unlawful, defamatory, abusive, or obscene content, computer viruses, malware, or other harmful material that could interfere with the operation of the Services or any related website.

You may not provide a false email address, impersonate another individual, or otherwise misrepresent the source or origin of Feedback.

You remain solely responsible for Feedback submitted by you and for its accuracy. We accept no responsibility and assume no liability for Feedback submitted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information contained within the Services may include typographical mistakes, inaccuracies, or omissions relating to matters such as product descriptions, prices, promotions, offers, shipping fees, delivery times, or product availability.

We reserve the right to correct any errors, omissions, or inaccuracies and to modify or update information whenever necessary.

Where information relating to an order is inaccurate, we also reserve the right to cancel the affected order, including after you have submitted it, without providing prior notice where permitted by applicable law.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not, either directly or indirectly, access or use the Services: (a) for an unlawful or malicious purpose; (b) in violation of international, federal, provincial, state, or local laws, regulations, rules, or ordinances; (c) in a manner that infringes our intellectual-property rights or those belonging to another party; (d) to abuse, threaten, harass, insult, harm, intimidate, defame, slander, or disparage our employees or any other individual; (e) to distribute false or misleading information; (f) to transmit, knowingly receive, upload, download, reuse, or otherwise use material that does not comply with these Terms; (g) to transmit or arrange for the transmission of unsolicited advertising or promotional communications, including spam, junk mail, chain letters, or similar solicitations; (h) to impersonate or attempt to impersonate another person or organization; or (i) to participate in conduct that interferes with or restricts another person's ability to access or enjoy the Services or that, in our judgment, could harm Alorte, Shopify, other users, or expose any of those parties to liability.

Additionally, you agree that you will not: (a) introduce or transmit viruses, malware, or other malicious code that could affect the functionality or operation of the Services; (b) copy, reproduce, duplicate, extract, sell, resell, or otherwise exploit any portion of the Services; (c) collect, monitor, or track another person's personal information without authorization; (d) use the Services for spam, phishing, pharming, pretexting, or similar activities; (e) use robots, spiders, scraping technologies, data-extraction or data-gathering tools, automated systems, AI tools including agentic AI, or automated or manual methods to access the Services in a prohibited manner; or (f) interfere with, avoid, bypass, or circumvent security controls, authorization mechanisms, robot-exclusion headers, or other measures designed to restrict access to or use of the Services.

We reserve the right to suspend, restrict, disable, or terminate your account without notice if we determine that you have violated these Terms of Service.

SECTION 14 – AGENTS

14.1

This section (“Agent Terms”) applies whenever you use, permit, enable, or otherwise cause an Agent to access, interact with, or use any portion of the Services.

For purposes of these Terms, an “Agent” means software or a service capable of taking autonomous or semi-autonomous actions on behalf of, or pursuant to instructions from, a person or entity and that may operate on behalf of a person or through that person's device without continuous direct supervision.

14.2

An Agent may not access, interact with, or use the Services unless it identifies itself at all times and complies fully with the requirements contained in Section 14.4.

Furthermore, an Agent must not access, interact with, or use the Services if we have instructed that Agent not to access or interact with any portion of the Services.

14.3

We reserve the right to restrict, including through technical controls, whether and in what manner an Agent may access, interact with, or use the Services.

14.4

Agents are required to: (i) identify every HTTP/HTTPS request as originating from an Agent and disclose the Agent's name by including “Agent/[agent name]” within the applicable user-agent string; (ii) refrain from hiding or disguising the fact that access or interaction is being performed by an Agent, including by imitating human interaction patterns or attempting to complete or circumvent CAPTCHAs or other mechanisms intended to distinguish humans from automated systems; (iii) answer truthfully when asked whether an interaction originates from a human or computer system; and (iv) refrain from circumventing, bypassing, or otherwise avoiding mechanisms intended to block, restrict, alter, or control Agent access to or interaction with the Services.

SECTION 15 – TERMINATION

We may terminate these Terms or suspend or terminate your access to some or all of the Services, at our sole discretion and where permitted by applicable law, without prior notice.

You will remain responsible for all amounts owed through and including the effective date of termination.

Any provisions that are intended to remain effective following termination will continue to apply, including provisions concerning Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature are intended to survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information provided through or in connection with the Services is made available for general informational purposes.

We do not represent or warrant that such information is accurate, complete, or useful for every purpose.

Any reliance you place on information provided through the Services is undertaken entirely at your own risk.

To the extent permitted by law, we disclaim responsibility and liability arising from reliance on such information by you, another visitor to the Services, or any person who becomes aware of its contents.

EXCEPT WHERE ALORTE EXPRESSLY PROVIDES OTHERWISE, THE SERVICES AND PRODUCTS AVAILABLE THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

THIS INCLUDES, TO THE EXTENT PERMITTED BY APPLICABLE LAW, IMPLIED WARRANTIES OR CONDITIONS RELATING TO MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT OR REPRESENT THAT ACCESS TO OR USE OF THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, OR FREE FROM ERRORS.

CERTAIN JURISDICTIONS RESTRICT OR PROHIBIT THE EXCLUSION OF PARTICULAR IMPLIED OR STATUTORY WARRANTIES. WHERE THOSE LAWS APPLY, SOME OF THE DISCLAIMERS ABOVE MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, ALORTE, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, AS WELL AS SHOPIFY AND ITS APPLICABLE AFFILIATES, WILL NOT BE RESPONSIBLE FOR ANY INJURY, LOSS, CLAIM, OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT EXPENSES, OR SIMILAR LOSSES, WHETHER THE CLAIM ARISES UNDER CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

THIS LIMITATION APPLIES TO DAMAGES ARISING FROM YOUR USE OF THE SERVICES, PRODUCTS PURCHASED THROUGH THE SERVICES, ERRORS OR OMISSIONS IN CONTENT, OR LOSS OR DAMAGE RESULTING FROM CONTENT OR PRODUCTS POSTED, TRANSMITTED, SUPPLIED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN WHERE WE HAVE BEEN ADVISED THAT SUCH DAMAGES MAY OCCUR.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Alorte, Shopify, and our respective affiliates, partners, directors, officers, employees, contractors, agents, licensors, and service providers from losses, damages, liabilities, claims, and reasonable legal fees payable to a third party that result from or relate to: (1) your violation of these Terms of Service or any documents incorporated into them by reference; (2) your violation of applicable law or another party's rights; or (3) your access to or use of the Services.

We will provide notice of an indemnifiable claim. However, failure to provide prompt notice will not release you from your obligations unless the delay materially prejudices your ability to respond to the claim.

At your expense, we may assume control over the defense and settlement of an indemnified claim, including selection of legal counsel. We will not agree to a settlement that imposes non-monetary obligations upon you without your consent, which may not be unreasonably withheld.

You agree to reasonably cooperate with the defense of an indemnified claim, including by supplying relevant information and documents.

SECTION 19 – SEVERABILITY

If any provision contained in these Terms of Service is found to be unlawful, invalid, void, or unenforceable, that provision will nevertheless be enforced to the greatest extent permitted by applicable law.

Any portion that cannot lawfully be enforced will be considered severed from these Terms.

The invalidity or unenforceability of one provision will not affect the validity or enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision contained in these Terms will not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules published by us through the website or relating to the Services, constitute the complete agreement and understanding between you and Alorte regarding your use of the Services.

They replace any prior or contemporaneous agreements, proposals, discussions, communications, or understandings between you and us, whether written or oral, including previous versions of these Terms of Service.

Any uncertainty or ambiguity concerning the interpretation of these Terms will not automatically be interpreted against the party responsible for drafting them.

SECTION 21 – ASSIGNMENT

You may not assign, delegate, or transfer these Terms or any rights or obligations arising under them without first obtaining our written permission. Any attempted assignment or transfer made without such permission will be invalid.

We may assign, delegate, or transfer these Terms and our corresponding rights and obligations without obtaining your consent or providing notice, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service, together with any separate agreements under which we provide Services to you, will be governed by and interpreted according to the laws applicable in the jurisdiction in which Alorte is headquartered.

You and Alorte agree to the venue and personal jurisdiction of the applicable federal, provincial, state, or territorial courts within that jurisdiction.

SECTION 23 – HEADINGS

The headings included throughout these Terms are provided solely for convenience and organization and will not restrict, expand, or otherwise affect the interpretation of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You may access and review the latest version of these Terms of Service at any time through this page.

We reserve the right, at our sole discretion, to revise, modify, update, or replace any portion of these Terms by publishing the applicable changes on our website.

You are responsible for periodically reviewing this page for updates.

Where required by applicable law, we will provide notice of material changes to these Terms. Such changes will become effective on the date identified in the applicable notice.

Your continued access to or use of the Services after changes to these Terms become effective will constitute your acceptance of those revised Terms.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to us at team@alorte.com

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (PT)

We aim to respond to all customer inquiries within 1–2 business days.