Return & Refund Policy

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At Alorte, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Gift cards

• Digital products

• Final sale or clearance items

• Opened personal care or hygiene products

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number

• Photos of the product and packaging

• A brief description of the issue

After verification, we will provide a replacement, refund, or store credit at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After processing or shipment, orders cannot be cancelled.

Lost Packages

If your package is confirmed lost during transit, we will arrange either a replacement shipment or a full refund.

Contact

Email: support@alorte.com