Shipping Policy

At Alorte, we want every order to reach you as smoothly and reliably as possible. Below you'll find everything you need to know about order processing, shipping, delivery, and tracking.

Shipping Coverage

We currently offer worldwide shipping. Availability may vary for certain products or destinations.

Estimated Delivery Times

Estimated delivery times below are measured from the date your order is placed and include processing time:

• United States & Canada: 8–12 business days
• United Kingdom & Europe: 10–14 business days
• Australia & New Zealand: 9–13 business days
• Other international destinations: 12–16 business days

Please keep in mind that these are estimated delivery windows rather than guaranteed arrival dates. Delays may occasionally occur due to customs processing, carrier disruptions, holidays, severe weather, high-volume periods, or other circumstances outside our control.

Processing Time

Orders are typically processed within 1–2 business days, Monday through Friday.

During this period, your order is confirmed, prepared, and transferred to the appropriate shipping partner. Processing time is already included in the estimated delivery windows listed above.

Order Cutoff

Our order cutoff time is 5:00 PM Pacific Time (PT), Monday through Friday.

Orders placed after the cutoff time, on weekends, or on applicable holidays will begin processing on the next business day.

Shipping Costs

We offer free standard shipping worldwide on all orders, with no minimum purchase required.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges, when applicable, are determined by local customs authorities and are not controlled by Alorte. Customers are responsible for any applicable import charges associated with their order.

If you have questions regarding potential fees for your destination, please contact our customer support team before placing your order.

Shipping Carriers

We work with established shipping and local delivery partners based on your destination, product, and fulfillment requirements.

The carrier used for your order may vary depending on the shipping location and package specifications.

Tracking Your Order

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information.

You can use your tracking number to follow your package as it makes its way to you.

Please allow a short period after receiving your shipping confirmation for tracking information to become active, as carriers may require time to update their systems.

Delayed, Lost or Damaged Packages

If your order is significantly delayed, arrives damaged, or appears to be missing, please contact our customer support team as soon as possible.

We'll review the situation and work with the appropriate shipping partner to help resolve the issue.

Multiple Packages

In some cases, an order containing multiple items may arrive in separate packages or at different times. This can happen when products are fulfilled from different locations.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Need Help?

If you have questions about your order, shipping, or tracking, please visit our FAQ page or contact our customer support team.

Alorte.com
Email: team@alorte.com
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)

We aim to respond to customer inquiries within 1–2 business days.